Categories
Hotel
1 Do you offer reservations without prepayment?
Yes, you can reserve without prepayment, but all bookings must be confirmed with valid contact details. Unconfirmed bookings may be released.
2 Is parking available at the hotel?
Yes, complimentary parking is available for all guests staying at or visiting the hotel.
3 Do you allow pets in the hotel?
No. For safety and comfort, pets are not allowed on the premises except certified service animals.
4 What time is check-in and check-out?
Check-in is from anytime of your convenience, and check-out is at 12:00 PM. Early check-in and late check-out may be arranged based on availability.
Payment
1 What payment methods do you accept?
We accept cash, mobile money, debit/credit cards, and approved electronic payments.
2 Do you require a deposit before check-in?
Yes, a deposit may be required during peak seasons or for special event bookings.
3 Is online payment supported?
Yes. Secure online payment links are provided for guests who wish to pay remotely.
4 Can I get a refund if I cancel my reservation?
Refunds depend on your booking type. Some reservations are refundable while discounted rates may be non-refundable.
Services
1 What amenities are available at the hotel?
We offer comfortable rooms, free Wi-Fi, bar/lounge services, event hosting, and 24/7 customer support.
2 Do you provide room service?
Yes, room service is available during designated hours.
3 Can you host events or parties?
Yes, we host birthdays, corporate events, private parties, and themed nights. Contact our front desk for reservations.
4 Do you offer laundry services?
Yes, laundry service is available upon request for an additional fee.
Terms and conditions
1 Do guests need to present an ID at check-in?
Yes. A valid national ID or passport is required for all guests.
2 What is your cancellation policy?
Cancellations must be made within the allowed period of your booking. Late cancellations may attract a fee.
3 Are guests responsible for damages?
Yes. Any damages to hotel property caused by a guest will be charged to the guest’s account.
4 Are visitors allowed in guest rooms?
Visitors are allowed but must register at the front desk. Overnight stay by unregistered guests is not permitted.